Privacy Policy
1. Introduction
Chareot (“we,” “us,” or “our”) is committed to protecting the privacy of our riders, organizational partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our on-demand transportation services, mobile application, or visit our website at chareot.com.
2. Information We Collect
Personal Information
We may collect the following personal information when you create an account, request a ride, or partner with us:
- Full name and contact information (email address, phone number)
- Pickup and drop-off locations
- Payment and billing information
- Organization or employer affiliation
- Profile photo (if provided)
Usage and Device Information
- Real-time GPS location data during active rides
- Device type, operating system, and browser information
- App usage data and interaction logs
- IP address and general geographic location
Information from Partners
When your organization sponsors rides through Chareot, we may receive your name, email, and eligibility details from your organization to facilitate service access.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our on-demand and scheduled transportation services
- Match riders with available drivers within designated service zones
- Process payments and manage subsidized or organization-sponsored billing
- Provide real-time ride tracking for riders and partner organizations
- Communicate with you about rides, account updates, and service changes
- Ensure safety and security for riders and drivers
- Comply with legal obligations and respond to lawful requests
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Drivers and Operational Partners: Limited information necessary to complete your ride (e.g., name, pickup location)
- Partner Organizations: Ride usage data and billing information for organizations that sponsor or subsidize your rides
- Service Providers: Third-party vendors that help us operate our platform (e.g., payment processors, cloud hosting, analytics)
- Legal Authorities: When required by law, court order, or to protect the rights and safety of Chareot, our users, or the public
5. Location Data
Our services rely on location data to provide on-demand rides and zone-based operations. We collect precise GPS location data only when the app is in use and an active ride is in progress. You may disable location services through your device settings, but this will prevent you from requesting rides.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Ride history and transaction records are retained for a minimum of three years for operational and legal compliance purposes. You may request deletion of your account and associated data by contacting us.
7. Data Security
We implement industry-standard technical and organizational measures to protect your information, including encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us at hello@chareot.com.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Chareot
Email: hello@chareot.com
Operating in Charlotte & Dallas